Refund policy

Returns and Refunds

Chronic Meltdown Club accepts eligible return requests within 30 days of delivery.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging, with any original tags attached. You’ll also need your receipt or proof of purchase. Stickers must not have been applied or removed from their backing.

How to Request a Return

Email chronicmeltdownclub@gmail.com with your order number, the item you wish to return, and the reason for your request.

If your return is approved, we’ll send you a return shipping label and instructions for mailing your package to:

Chronic Meltdown Club
PO Box 6
Telford, TN 37690
United States

Please wait for approval and return instructions before mailing your items. Returns sent without prior approval will not be accepted.

For questions about returns, contact chronicmeltdownclub@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us promptly with your order number, a description of the issue, and photos showing the problem so we can review it and help make it right.

Non-Returnable Items

We do not accept returns on:

  • Custom or personalized products.

  • Sale items or gift cards.

  • Used items, including stickers that have been applied or removed from their backing.

  • Perishable goods, personal care products, hazardous materials, flammable liquids, or gases.

If you’re unsure whether your item qualifies for a return, please contact us before mailing it. If your item arrives damaged, defective, or incorrect, contact us even if it falls into one of these categories.

Exchanges

To exchange an eligible item, request a return first. Once your return is approved, place a separate order for the replacement item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, without providing a reason.

Returned items must be unused, in the same condition you received them, and in their original packaging, with any original tags attached. You’ll also need your receipt or proof of purchase.

To request a return, email chronicmeltdownclub@gmail.com.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact chronicmeltdownclub@gmail.com.